It’s hard to believe, but it’s been a year since the world lost one of the great business minds of the past century. Although I missed my chance to meet Michael Hammer because I couldn’t muster up the nerve to just walk over and introduce myself while we were on a break at one of his seminars in Cambridge, the man nonetheless changed my life and my way of thinking about the importance and power of process. There isn’t a day that goes by in my professional life where I don’t apply his philosophies, and I can’t help but wonder how he would have wrapped his head around cloud computing and applied it to his process management principles.  I’m going to dust off The Agenda and read a few chapters in his memory.  Thank you, Dr. Hammer.